COVID-19: Your guide to everything that opened on May 27 in Dubai

Airports, clinics, cinemas reopen - all the rules you need to know if you are stepping out

Dubai: As commercial activities in Dubai gradually resume to normal, the Dubai Economic Department issued detailed guidelines on each sector that has been allowed to reopen and the sanitisation and operational rules that need to be adhered to.

Here is your comprehensive guide to all the resumption of activities from May 27, 2020.

Which activities will start?

These are the activities that have been allowed to resume:

• Retail and wholesale – up to 70 per cent capacity

• Airport - returning UAE residents and transit passengers, pending approvals from authorities.

• Clinics - including ENT, dental (no aerosol generating procedures), and elective surgeries that will take less than 2.5 hours.

• Educational and training institutes, and child learning and therapy centres - up to 50 per cent capacity

• Sports academies, indoor gyms, sports, and fitness clubs (no showers, spa, saunas, massages) up to 50 per cent capacity

• Cinemas

• Entertainment activities (no events, no gathering) - up to 50 per cent capacity

• Auctions - up to 50 per cent capacity

• Outsourced Government Service Centre

• Seniors and children therapy centres located in malls:

o Allow seniors 60 and above and kids (12 and below), when accompanied by an adult, the admission to the mall if only a proof of an appointment with the centres is presented. This should be communicated clearly to the security, and staff within the mall to ensure more synchronised efforts in dealing with such cases.

General restrictions

• Normal operations and working hours must be aligned to federal directives on national sterilisation program hours

• Ensure all individuals (whether staff/employees or visitors/guests/customers/passengers/patients) entering any facility or engaging in any activity undergo mandatory temperature screening

• Mandatory installation of contactless hand sanitiser dispensers at all common areas

• 50 per cent capacity for some activities

• Social distancing (two metres)

• Home/institutional quarantine for returning UAE residents

• Hygiene and personal protection

• Sterilisation and use of disposables

Shops - Wholesale and Retail Trade

All previously announced protocols to be maintained, plus the following amendments:

• Increase occupancy ceiling to 70 per cent of common areas and gross leasable areas, and increase capacity level of staffing to 70 per cent

• All mall operators should synchronise their protocols, and measures with the reopened establishments within the malls, to ensure maximum safety measures are aligned and followed

• Malls and retail outlets can choose their most preferred operating hours, anytime between 6am to 10pm.

• Mall operators shall synchronise all their processes and procedures with the facilities and establishments reopening inside the mall.

• Only 30 per cent of the mall parking to remain closed.

• All food and beverage (F&B) outlets and food courts are allowed to operate at their own capacity, while maintaining the hygiene, sanitisation, and social distancing. Regardless of the capacity, they should all maintain placing tables two metres apart for all customers or set up separators/screens between tables. Takeaways are encouraged.

• All F&B outlets that are licensed to serve alcohol, serving alcoholic beverages are still limited to tables and when ordering meals. All bars will remain closed.

• All elevators must have markings on the floor that indicate social distancing and users must comply by standing on these markings. Priority is given to persons with special needs and pregnant women.

• Categories not permitted to enter the mall include:

– Children under 12 years, and children of any age-groups with medical conditions

– Elderly above 60 years old

– High risk individuals with medical conditions [applicable to all age groups]

Salons and barbers (hair and nail only) by appointment

• All salons and barbers will operate at 50 per cent capacity for all services (excluding, spa, sauna, Moroccan hammam/bath or massages), no home service permitted

• All kids salons (outside the malls) will reopen at 50 per cent capacity for all services permitted to all salons. These salons will follow all the measures and protocols set previously for adults salons and barber shops. With additional measures below:

o The children's salons are strictly for child-only facilities.

o Appointments and ticketing system must be strictly followed.

o Physical spacing of customers and hair/nail stations and other related services of at least two metres.

o Face masks must be worn by clien t –mask can be adjusted for very short time periods during certain procedures (e.g. trimming hair behind ears, beard shave) if absolutely necessary.

o Face masks, face shield and overall must be worn by the treatment provider while providing all type of services.

o One adult (under the age of 60) can supervise a maximum of three children with only one aged between one and five.

o Surface or chair decontamination must be performed after each client and clients are encouraged to wash/ sanitise hands before and after use.

o Remove all waiting or seating area inside or in front of the salon or barbershop.

o Temperature check on arrival and clients exhibiting symptoms will not be permitted to enter the premises.

o Strict penalties for providers not adhering to government protocols.

Offices/Office Buildings and Social Welfare Services

• Offices to resume to normal operating hours post Ramadan

• Increase occupancy ceiling to 50 per cent of common areas and within office premises. By June 14, Dubai government offices are expected to resume work with 100 per cent employees.

• Increase capacity level of staffing to 50 per cent

• All elevators must have markings on the floor that indicate social distancing and users must comply by standing on these markings.

Valet Parking

All valet parking services across all permitted industries and businesses are allowed, while ensuring that precautionary and preventive measures are followed by all staff:

• Wearing gloves and masks at all times

• Wearing protective face shield if coming in direct contact with customers/guests

• Changing gloves and sanitising hands after every car valet service is mandatory

• Use of disposable covers for the seats and steering wheels

• Undergo mandatory temperature screening and staff showing symptoms must be refrained from coming to work

• Regular cleaning and disinfecting the operated parking facilities, equipment, cars common surfaces

• Each valet station to have sanitising wipes that are used to wipe down the steering wheel, gear stick, and any other surface touched (e.g. key fob) before handing over the car

• Valet attendant to keep the AC on for some time before delivering the car back to the guests (while keeping the doors and windows open) to achieve right amount of fresh air/air circulation. Valet attendant can also use fogging sanitation or special strong fans for ventilation purposes.

Cinemas

3D and 4D movies have not yet been allowed.

For 2D cinemas, these are the guidelines that need to be followed.

1. Health and hygiene

A: Staff [All Types including Cleaners]

• Mandatory temperature checks for all onsite staff and compulsory wearing of masks and gloves for all staff in facility

• All staff to practice social distancing guidelines across the facility as required by DM guidelines

B: Sanitisation

• Sanitisation post every individual show

• High-intensity sterilisation on a daily basis for all movie halls and public areas post operating hours

• Ensure availability of hand sanitiser in all public areas [entrances, toilets etc.]

• Ensure availability of dedicated cleaners in restrooms to sanitise the toilets after each usage

C: Screening for visitors at entrances

• Contactless temperature screening for visitors at entrances

D: Others

• Compulsory wearing of masks for all visitors throughout movie timing. Non-compliance will lead to denial to cinema entry

• Mandatory isolation zones provisioned to host suspected cases until transition to Dubai Health Authority for further checks

2. Social Distancing

• Inside the cinema room, horizontal and vertical social distancing to be applied:

(a) by allocating 2 seats for customers and to leave 2 seats empty in each row “horizontally, aisles to be considered as 2 empty seats”, and (b) to keep every alternate row empty “vertically”.

• Floor markings shall be in place to ensure social distancing.

3. Communication

• Mass communication to public through digital channels and media for guidelines and compliance

• Public announcements and placement of rules in highly visible areas including entrances and other public areas

• Internal staff communications issued by HR for rules and guidelines

4. Regulations and Policies

• Children below 12 years are not allowed to the cinema

• Elderly above 60 years and individuals with underlying health conditions are not allowed to the cinema

• Frequency of shows to be reduced to allow sufficient time for effective sanitisation post completion of each show [a minimum of 20-30 minutes be allocated for cleaning between shows and cleaning process to be in-line with DM guidelines]

• Physical counters for ticket / F&B sales to have one row open and one row closed to ensure social distancing

• Encourage pre-booking and online tickets with contactless check-in through bar codes (online ticket purchase), yet cash payments are allowed

• Touch screens to view movies or sell tickets to be closed

• No movies promotional booklets to be distributed to customers

• F&B is permitted inside movie halls.

• All F&B items in any type of cinema (including in-dining) should be served in disposable single-use containers/utensils/cups.

• Consider serving food in smaller size portions intended mainly for individual consumption, and to avoid sharing as much as possible.

• Restaurants, cafes and food stands to follow necessary guidelines for the sector

• 3D and 4D movies are not allowed

• Providing blankets in (gold, platinum, VIP) cinema is not allowed

• Massage chairs offered within cinema vicinity should not be allowed

• All cinema halls to run movies with 15 minutes internal gap. i.e. Screen 1 movie start 10am, Screen 2 movie start 10.15am

Kids Salons

1. Health and Hygiene

• Employees to wash or sanitise hands before and after each client and changing gloves between each client

• All clients are mandated to wear masks at all times in the salon from entry.

• Non-compliance will lead to denial to salon entry.

• Staff must wear mask, gloves and face shield while they do the service.

• Surface/chair decontamination must be performed after each client and clients encouraged to wash/sanitise hands before and after use.

• Usage of disposable tools where available and other tools and seats to be sanitised before and after each use.

• Tools sterilisation should be maintained.

2. Social distancing

• Apply 4sqm for each person inside the salon, barber shop

• Maximum occupancy sticker should be displayed near door.

• One adult can supervise a maximum of three children with only one aged between 1 and 5

• Only one adult is allowed to supervise his/her kids.

3. Regulation and policies

• Only hair and nails are allowed and are provided by appointment only.

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions.

• Face masks must be worn by client and treatment provider – mask can be adjusted for very short time periods during certain procedures (e.g. trimming hair behind ears, beard shave) if absolutely necessary.

• Face masks, face shield and overall must be worn by the treatment provider while providing all type of services.

• Face masks must be worn by client and treatment provider – mask can be adjusted for very short time periods during certain procedures (e.g. trimming hair behind ears) if absolutely necessary.

• Mandatory temperature screening for all staff and clients entering the facility. Clients exhibiting symptoms will not be permitted to enter the premises (applicable for salon outside mall).

• Strict penalties for providers not adhering to the government protocols.

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions.

• Clear communication on maximum number of clients allowed [should be managed by appointments].

• Remove all waiting/seating area inside or in front of the salon/barbershop.

4. Digital and Tech

• Mass communication to public through digital channels and media for guidelines and compliance.

Auction house

1. 24-hour centre sanitisation

• Clean all the common areas of the auction house premises including toilets cleaned after each use & entrance areas sterilised.

2. Entrance health checks

• Ensure that anyone entering auction house including staff and visitors all undergo temperature screening & checks

• Unwell employees and those showing symptoms are prohibited from coming to work

• Customers are not permitted if they have visible symptoms and will only be allowed to enter post clearance and thermal checks

3. Provision of masks and hand sanitisers

• All employees/visitors are mandated to wear masks at all times in the auction house from entry. Non compliance will lead to denial of entry to auction

• Installing contactless hand sanitiser at all common areas.

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

4. Physical Distancing of two metres and seating etiquette

• Ensure the two metre distancing measure is maintained in all common areas, elevators, service desks, customer service, and waiting areas and etc.

• Only 50 per cent of seating area will be allowed to be used

• 1 seat will be ON and 1 OFF

• One row of seats will be ON and the other will be OFF

• All seats to be sanitised after each session

• Touchless sanitiser units to be in place

• Seat marking to be placed and social distancing signs to be in place

4. Auction House Occupancy Ceiling

• Maintain occupancy ceiling to 50 per cent of common areas and within service centre premises

• Ensure no high risk individuals are present at work (including, elderly above 60 years, persons with disability, pregnant women, people with underlying health conditions)

5. Items restrictions

• Visitors and customers are restricted from touching the items listed

• If items required a pre-trial, the item must be sanitised after each usage and trial

• It is recommended conduct online auctions rather than physical auctions

Entertainment

Activities permitted:

• Ice Rinks

• Go Karting

• Observation Decks and Platforms

• Museums

• The Green Planet

• Dolphinarium

• Ski Dubai

• Aquariums

• Open air shows

Activities not permitted

• Commercial, family events, birthdays and any group gatherings

• Arcade Zones

• Spring / Summer camp

• Animal encounter activities

• Interactive activities

1. Protocol for admission on site:

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to 5 members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two metres social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks.

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

2. Ticket counters

• Guests to be encouraged to buy tickets online, however ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encourage that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

3. Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

4. Regulations and policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

5. Thermal screening

• Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening.

6. Souvenir shops

• Customers are encouraged not to touch items

• Any item touched or tried by customer to be sanitised prior to putting them back on display

Ice Rink

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to 5 members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two metres social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

Ticket counters

• Guests to be encouraged to buy tickets online, however ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encouraged that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

Regulations and policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

Thermal screening

Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening

Skating Shoes Counters

• Only two points to be activated in the counter

• Social distancing signs to be in place and markings to be posted on floor

• Movable barriers to be in place to control queue

• Touchless hand sanitisers to be placed on counters

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Skating shoes to be sanitised using onsite sanitising machine after each use and rotated to minimize using the same shoes multiple time per day

• Skating aids and helmets to be sanitised manually after each use

• All lockers to be sanitised manually after each use

Rink entrances and perimeter barriers

• Only 50 per cent of customers rink capacity to be allowed at any point of time

• Entrance & exit from rink to be segregated (using the 2 existing doors)

• The 2 doors used to enter the rink to be sanitised after each session (both sides of the doors)

• Rink perimeter barriers to be sanitised after each use (specially the top part of the edge barrier)

• Skating marshals must be inside rink wearing masks and gloves

• Skating to be in one direction for all

• Skaters to be advised to maintain social distancing while skating

Seating Stand Area

• Only 50 per cent of seating area will be allowed to be used

• 2 Empty seat must be placed between every 2 seat

• One row of seats will be ON and the other will be OFF

• All seats to be sanitised after each session

• Touchless sanitiser units to be in place

• Seat marking to be placed and social distancing signs to be in place

Escalators, Washrooms and Changing Rooms

• Escalators handrails to be sanitised every hour

• Changing rooms lockers will be sanitised every hour

• Only 50 per cent of changing room capacity will be utilized by controlling access

• All furniture in the changing rooms will be sanitised every hour or per usage

Go Karting (KartDrome)

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to five members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two metres social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

Ticket counters

Guests to be encouraged to buy tickets online, however ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encouraged that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

Regulation and policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

Thermal Screening

• Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening

Registration screen

• Only two rows/screens will be allowed for registration to maintain social distancing

• Screen to be sanitised after each use

• Touchless sanitiser to be in place

Barriers around track

• Barriers around the track to be sanitised regularly

• Safety signs to be in place to encourage guests not to touch the barriers

• Floor markings will be posted to ensure social distancing

Karts

• Karts to be sanitised after each use

• The sanitisation of the karts will cover, the internal surfaces, seats, belts, driving wheels, and other controls

Overalls, Helmets, Changing, Briefing Rooms and Lockers

• Overalls helmets will be sanitised after each use

• Disposable balaclava and gloves must be available for the customer to wear before the helmet for one time use

• Social distancing markings signs will be in both changing and briefing rooms

• Number of guests entering changing and briefing rooms should be limited to ensure social distancing

• Touchless sanitiser units to be in place in both rooms and overall area

• All lockers furniture inside changing and briefing rooms to be sanitised every hour and per usage

• Management are restricted to provide used shoes for visitors who show up wearing non convenient shoes for the kart

Observation decks and platforms

1. Admission into site

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to 5 members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two metres social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

2. Ticketing Counters

• Guests to be encouraged to buy tickets online, however ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encouraged that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

3. Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

4. Regulation and Policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

5. Thermal Screening

• Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening.

6. Souvenir Shop

• Customers are encouraged not to touch items

• Any item touched or tried by customer to be sanitised prior to putting them back on display

7. Viewing Decks

• All elevators must have markings on the floor that indicate social distancing and users must comply by standing on these markings

• Social distancing markings to be posted on floor at all viewing decks

• Viewing binoculars to be sanitised after every use or at a minimum of once every hour.

Dolphinarium

1. Admission into site

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to 5 members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two meters social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

2. Ticketing Counters

• Guests to be encouraged to buy tickets online, however ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encouraged that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

3. Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

4. Regulation and Policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

5. Thermal Screening

• Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening.

6. Souvenir Shop

• Customers are encouraged not to touch items

• Any item touched or tried by customer to be sanitised prior to putting them back on display

7. Social Distancing

• Inside the dolphinarium, horizontal and vertical social distancing to be applied:

(a) by allocating 2 seats for customers and to leave 2 seats empty in each row “horizontally, aisles to be considered as 2 empty seats”, and

(b) to keep every alternate row empty “vertically”

• Floor markings shall be in place to ensure social distancing

8. Regulation and Policies

• Frequency of shows to be reduced to allow sufficient time for effective sanitisation post completion of each show [a minimum of 20-30 minutes be allocated for cleaning between shows and cleaning process to be in-line with DM guidelines]

• Physical counters for ticket / F&B sales to have one row open and one row closed to ensure social distancing

• Encourage pre-booking and online tickets with contactless check-in through bar codes (online ticket purchase), yet cash payments are allowed

• F&B is permitted inside movie halls, conditional that disposable utensils to be used

• Restaurants, cafes and food stands to follow necessary guidelines for the sector

9. Interaction with dolphins

• Playing, feeding dolphins and other animals are restricted

Ski Dubai

1. Admission into site

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to 5 members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two meters social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

2. Ticketing Counters

• Guests to be encouraged to buy tickets online, however ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encouraged that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

3. Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

4. Regulation and Policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

5. Thermal Screening

• Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening.

6. Souvenir Shop

• Customers are encouraged not to touch items

• Any item touched or tried by customer to be sanitised prior to putting them back on display

7. Social Distancing

• Ski Dubai will operate at 50 per cent capacity

• Rental seating capacity to be reduced to comply to social distance requirements, with clear signage on where sitting is allowed

• Social distancing markers and signage to be added to all common areas and queues in the snow park

• Chairlift capacity reduced to 1 person per chair while allow to have 3 family members to share one chair

8. Clothes and Gears

• All clothes and gears must be sanitised and washed after each usage

• Visits should receive the clothes and other gears in a hygienic nylon bag, along with boots, gloves, and an eye mask

9. Sanitisation of accessories

• All equipment and accessories and games (ski snow park, slope, chairlift, toboggan, silds…etc excluding Zorb ball which will stay closed) must be sanitised and disinfect after every use

10. Changing Rooms and lockers

• Changing rooms and lockers will be sanitised every hour

• Only 50 per cent of changing room capacity will be utilized by controlling access

• All furniture in the changing rooms will be sanitised every hour or per usage

Aquariums

1. Admission into site

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Events and celebrations are not permitted

• Masks are must before entering the site

• Up to 5 members of single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two metres social distancing measures will be displayed on all clearly visible areas within the facility

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between the age of 12-60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

2. Ticketing Counters

• Guests to be encouraged to buy tickets online, however, ticketing counters to be alternately opened for sale

• Social distancing markings to be posted on floor for queue

• Movable barriers to be in place to control queue

• Touchless hand sanitisers will be in place

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Counter equipment to be sanitised every hour

• Self ticketing machines to be sanitised every hour

• It is encouraged that only one person from group shall come in queue to buy tickets

• Contactless payments to be encouraged, yet cash payments are allowed

3. Washrooms

• Ensure toilets are cleaned and sanitised after every use

• Safety signs for washing hands and maintaining hygiene to be in place

4. Regulation and Policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• F&B and food court outlets to maintain social distancing measures through queues management

• Closure of all back house attractions:

o Diving activities

o Animal encounter activities

o Submarine simulator

o Glass bottom Boat

o Observatory

o Laboratory

5. Thermal Screening

• Ensure all individuals (staff/guests) entering the facility to undergo mandatory temperature screening.

6. Souvenir Shop

• Customers are encouraged not to touch items

• Any item touched or tried by customer to be sanitised prior to putting them back on display

7. Social Distancing

• The aquarium will run at 50 per cent capacity

• Social distancing markers and signage to be added to all common areas and queues in the aquarium and relevant attractions

• Staff will ensure flow of guests and not crowding at certain points

8. Ventilations

• Ensure maximum fresh air is provided through ventilation system in the tunnel or narrow areas and venues

Open Air Shows

1. Admission into site

• Only 50 per cent of customers allowed per time based on total capacity of the site (4sqm per customer)

• Masks are must before entering the site

• Up to 5 members of a single groups are allowed per entry

• Touchless sanitisers shall be in place (cover the entire route from entry to exit)

• Two metres social distancing measures will be displayed on all clearly visible areas surrounding the show.

• Ensure that anyone entering the site including staff and customers all undergo temperature screening and checks

• Individuals between 12 and 60 will only be allowed admission.

• Unwell staff/customers/contractors and those showing symptoms with temperature above 37.5 Celsius will be prohibited from entering

• Ensure no high risk individuals are admitted. Individuals with medical condition, chronic diseases and respiratory illnesses shall be refrained from entering the site.

• Mandatory isolation zone to be provided for suspected cases

2. Thermal Screening

• Ensure all individuals (staff/guests) undergo mandatory temperature screening.

3. Social Distancing

• Social distancing markers and signage to be added to all common areas, and the markers will indicate to not come in close contact with the rails.

• Deploy of additional stewarding , security guards and volunteers at the main entrance and exits leading to viewing areas to enforce the social distancing and other precautionary measures.

• Footprint marking equal to the 50 per cent capacity of each viewing area to control the number of people.

• Arrangements shall be done to limit spectators to each squares only.

4. Regulation and Policies

• Ensure signages and notices are placed at regular intervals with high visibility and clear instructions

• Outlets such as F&B which has seating arrangements that oversee the show must ensure no crowding on the balconies and remind customers to stay seated in their designated tables.

• Staff will ensure flow of guests and not crowding at certain at the entry and exit gates/doors.

• Assign dedicated doors for entry and exit to ensure same flow of movements in and out of the open air show venues.

• Clear communication on maximum number of visitors allowed in the Entertainment area (at each round when applicable)

• Remove/close all seating areas in the open space unless deep cleaning and sanitisation can be performed after every use.

• Any hot zones or sub-zones or critical areas which usually receive large crowds should be strictly monitored, and controlled by the operators, by adding more marshals or volunteers, and reducing further the capacity in these zones.

• The use of boats/abra should be aligned with the protocols set by RTA, and the usage of these facilities are strictly to individuals or single group only.

5. Shows Schedule

• Reduce the frequency and/or duration of shows (not exceeding 5 minutes) while ensure keeping a buffer/gap of a minimum one hour between each show, to manage the moving crowds and complete the sanitisation and cleaning process.

Outsourced government centres

1. 24-hour centre sanitisation

• Clean all the common areas of the service centres/office premises including toilets cleaned after each use and entrance areas sterilised.

• Pantries are open for usage by individuals strictly for food and drink consumption maintaining a two mtere distance (total number of employees at one time inside the pantry must be clearly posted at the entrance).

• Seats must be sanitised after each usage by customers.

2. Entrance health checks

• Ensure that anyone entering the service centre/office including staff and visitors all undergo temperature screening and checks.

• Unwell employees and those showing symptoms are prohibited from coming to work.

• Customers are not permitted if they have visible symptoms and will only be allowed to enter post clearance and thermal checks.

3. Provision of masks and hand sanitisers

• All employees/visitors are mandated to wear masks at all times in the building/office from entry. Non compliance will lead to denial of entry to building/office

• Installing contactless hand sanitiser dispenser in the common areas.

• Counter staff to be wearing masks, gloves and use hand sanitiser (over gloves) after each transaction

• Purchase of masks and sanitisation to managed by service centre

4. Physical Distancing of two metres

• Ensure the two metre distancing measure is maintained in all common areas, elevators, service desks, customer service, waiting areas etc.

• People permitted in elevators while maintaining social distancing, and priority given to pregnant women, senior citizens and persons with disabilities.

• Social distancing markings to be posted on floor for queues.

• Putting a transparent barrier or plexiglass on the reception and customer service counters to ensure social distancing, and allow sharing the documents from the side of the barrier.

5. Centre’s Occupancy Ceiling

• Ensure no high risk individuals are present at work (including, elderly above 60 years, persons with disability, pregnant women, people with underlying health conditions).

• Customer are encouraged to request services through online platforms.

• Customers are also encouraged to have advance booking or appointment prior to visiting the service centres.

6. Service centre working hours

• Minimise meetings and ensure two metres social distancing maintained.

• No gatherings permitted.

7. Communication

• All restrictions must be communicated to employees and visitors.

• Isolation room to be provided for suspect cases.

• Educate staff on maintaining personal health and safety, and premise hygiene.

8. Promote smart payments as preferred method

• Encourage smart payments gateways.

• Awareness for customers to pay through smart payments (credit cards/ debit cards over cash).

• Hands to be sanitised before and after handling credit card machines.

• Cash payments are still valid and not to be rejected.