ASUS Outs notice: Cooler Mounting Issue STRIX Radeon RX 5700 Seriesby Hilbert Hagedoorn
ASUS like to address user concerns related to the thermal performance and cooler mounting pressure we use on ROG Strix Radeon RX 5700-series graphics cards. During the design phase, AMD shares documents with ASUS engineers that outline specifications and tolerances to ensure performance and reliability margins are maintained.
For the Radeon RX 5700 series of GPUs, AMD recommends the following mounting pressure range for coolers:
ASUS: Initial batches of ROG Strix 5700-series graphics cards were built following AMD’s guidelines. After receiving user reports regarding temperature issues, we performed extended R&D testing to find the optimal PSI range for our graphics cards without compromising GPU reliability. As a result, all ROG Strix Radeon RX 5700-series graphics cards shipped from January 2020 forward feature new screws that increase cooler mounting pressure to 50-60 PSI, resulting in improved heat transfer from the GPU to the heatsink.
Of course, we are committed to supporting our customers. We would like to offer the same benefits of the new mounting screws to users that have already purchased an ROG Strix Radeon RX 5700-series graphics card. If you already have one of these cards and would like it modified to use the new mounting screws, please contact your nearest ASUS service center starting in March of 2020* and we’ll happily perform the upgrade for you. To determine whether your graphics card is eligible for this free upgrade, please consult the following table of model numbers. For further assistance or information, please contact your local ASUS customer support team.
|ROG Strix Radeon RX 5700 XT series||ROG Strix Radeon RX 5700 series|
90YV0D90-MTAA00 (North America)
90YV0D90-M0AA00 (North America)
90YV0D90-M0NB00 (Bulk pack)
90YV0DD0-MTAA00 (North America)
90YV0DD0-M0AA00 (North America)
90YV0DD0-M0NB00 (Bulk pack)
We’d like to apologize for any inconvenience caused and thank you for your continued loyalty and trust in ROG.
*The ongoing effects of the COVID-19 coronavirus outbreak (aka 2019-nCoV) may affect shipments of necessary components to local ASUS service centers. This time frame is an estimate and may change without notice. We appreciate your patience and understanding in this matter. For the most up-to-date information, please contact your local ASUS customer support team.