Costco extends its Thanksgiving Day promotions after its website crashed for several hours, preventing furious customers from shopping the deals
by Mary Hanbury- Costco US is extending its Thanksgiving Day online promotions after its website crashed for several hours on Thursday and customers were unable to shop the deals online and on its app.
- These deals will be extended throughout Black Friday while supplies last, it said.
- Angry customers flooded Twitter with comments on Thursday, venting their frustration about its website crashing.
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Costco is extending its Thanksgiving Day online promotions to customers in the US after its website crashed for several hours and shoppers were unable to shop the sales.
Reports of its site issues first surfaced on Twitter on Thursday morning. By midmorning, the retailer, whose stores were closed in the US over Thanksgiving Day, added a banner to its website warning online shoppers that the site was "experiencing slow response times."
An updated banner now informs shoppers that the sales have been extended throughout Black Friday, "while supplies last."
It is not clear how much these website interruptions may have cost Costco. A company representative was not immediately available for comment when contacted by Business Insider.
But judging by the flurry of complaints that cropped up on Twitter throughout the day, it seems a good chunk of people were affected:
The Costco website in Canada has also had issues, but the retailer has not announced whether it will be extending its Thanksgiving deals for another day there too.
More on Black Friday 2019:
- Customers are slamming Macy's, Best Buy, and Target for opening stores on Thanksgiving
- Walmart shoppers are threatening to boycott the store after discovering that employees aren't paid extra to work on Thanksgiving
- Charts reveal how the internet has changed Black Friday forever
- Here's when stores will open their doors for Black Friday sales
- Most Americans want stores to stay closed on Thanksgiving, except for Gen Z
- Americans are more likely to spend less than more this holiday season, according to our survey