CCTS begins administering CRTC’s new Internet Code today

The Internet Code applies to large ISPs and their brands and affiliates

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Starting January 31st, 2020, the Commission for Complaints for Telecom-Television Services (CCTS) will begin administering the new Internet Code issued by the Candian Radio-television and Telecommunications Commission (CRTC).

The CRTC issued the code in July 2019 after two sets of consultations that same year. The idea was the create a mandatory code of conduct that would apply to customers of retail fixed Internet access services. The CCTS noted that it observed increased complaints related to internet services and in its most recent Annual Report, said that internet-related issues increased more than 139.5 percent in the last five years.

The new Internet code should offer Canadians easier-to-understand contracts, documents and policies for service calls, outages, security deposits and disconnections. It will also help increase understanding of prices and make internet service providers (ISPs) notify users when they go over internet data limits.